FAQs
Frequently Asked Questions
Entry and Exit
HOW DO I GET ENTRY TO MY UNIT?
With Spacebox, you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a Spacebox app from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in on a week day, where we can be reached on the phone for any queries.
HOW DO I DOWNLOAD THE APP?
Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.
WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?
If it is after 11pm and before 6am (the doors are only set to allow exit. If it is not opening for another reason, contact us on 01213260060
*Please note the front gates are automated, do not push or pull them as access is through your app.
You can find further information on how to access your storage unit here:
Opening hours
WHEN ARE YOU OPEN?
Aston site open accessible 365 days a year from 6am- 11pm
Our phone lines are open Monday - Saturday , 9am - 5.30pm
Aston site open accessible 365 days a year from 6am- 11pm
Our phone lines are open Monday - Saturday , 9am - 5.30pm
WHAT HAPPENS IF I’M IN MY UNIT AFTER CLOSING TIME?
You can exit your unit and the facility but you cannot re-enter until 6am
You can exit your unit and the facility but you cannot re-enter until 6am
WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?
A member of Spacebox team will be available Monday to Saturday 9am to 3pm and after these hours you can prearrange to meet a member of our team on site.
A member of Spacebox team will be available Monday to Saturday 9am to 3pm and after these hours you can prearrange to meet a member of our team on site.
Packing and Unloading my stuff
IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?
Although you should always plan to unload and pack your items yourself but if it is prearranged then our member of team would be happy to assist you.
Forklift and driver - We offer this service free of cost Monday to Saturday - 9 am to 3 pm. Contact us on 01213260060 to arrange from 3pm to 6pm.
HOW CLOSE CAN I PARK TO MY UNIT?
Depending on car park availability, you will be able to park directly outside the facility.
ARE THERE ANY DOLLYS OR TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?
There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.
I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment but we are happy to recommend local companies that do.
There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.
I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment but we are happy to recommend local companies that do.
Booking my unit
CAN I BOOK ONLINE?
Yes you can. Simply follow the online instructions and you can complete your booking.
CAN I BOOK BY PHONE?
Yes, though it will take longer and the lowest available prices are online.
WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card, including American Express.
CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?
Yes you can cancel before moving date. To cancel your booking, either log in to your Spacebox account online, or call us on 01213260060. You will not be charged if you cancel before your move in date. Once you moved in , then you can only cancel by giving us two weeks notice by email or call on 01213260060 and you will have to handover the unit on the moving out date.
CAN I CHANGE MY PAYMENT CARD?
Yes you can. Log into your Spacebox account, click on 'View Payment Details' and add a new card.
Yes you can. Simply follow the online instructions and you can complete your booking.
CAN I BOOK BY PHONE?
Yes, though it will take longer and the lowest available prices are online.
WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card, including American Express.
CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?
Yes you can cancel before moving date. To cancel your booking, either log in to your Spacebox account online, or call us on 01213260060. You will not be charged if you cancel before your move in date. Once you moved in , then you can only cancel by giving us two weeks notice by email or call on 01213260060 and you will have to handover the unit on the moving out date.
CAN I CHANGE MY PAYMENT CARD?
Yes you can. Log into your Spacebox account, click on 'View Payment Details' and add a new card.
Moving out
I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?
The quickest way to move out is to log into your Spacebox account online and cancel. If you require any assistance, call us on 01213260060.
I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.
Location of Spacebox
WHERE IS SPACEBOX FACILITY?
We are located in Spacebox Business Park - Unit 36-38 Plume Street, Aston, Birmingham, B6 7RT
We are located in Spacebox Business Park - Unit 36-38 Plume Street, Aston, Birmingham, B6 7RT
Insurance
WHAT IS COVERED BY INSURANCE?
You can review the full details of what is covered by our insurance here.
Contact
I WANT TO GET IN TOUCH WITH SPACEBOX . HOW DO I DO THAT?
You can email us at info@spaceboxstorage.co.uk or call us on 01213260060
**Phone lines are open Monday - Friday 9am - 5.30pm.
You can email us at info@spaceboxstorage.co.uk or call us on 01213260060
**Phone lines are open Monday - Friday 9am - 5.30pm.
